Shipping Policy

A legal disclaimer

We deliver to addresses within mainland United Kingdom only (unless otherwise stated).
Delivery timescales are shown on our Website but are estimates only.
We are not responsible for delays caused by events outside our control (e.g., courier delays, extreme weather).
Risk in the products passes to you when delivered. Ownership passes to you once we receive full payment.

If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To cancel, you must notify us by email or in writing.

You must return the goods to us within 14 days of cancellation.
You are responsible for the cost of returning goods unless they are faulty, damaged, or misdescribed.
Goods must be returned unused, in their original packaging, and suitable for resale.

Our products (such as salt tablets) are heavy and may require a special courier service for returns.
Customers are responsible for arranging and paying for the return of heavy goods, unless the goods are faulty or damaged.
We recommend using a tracked and insured courier service. We cannot be held responsible for returns lost or damaged in transit.
If you prefer, we may be able to arrange collection on your behalf. Collection charges will be deducted from your refund and will be confirmed to you before collection.

We will refund the price of the goods and standard delivery costs within 14 days of receiving the returned goods (or proof of posting).
Refunds are made using the same payment method you used.
Where collection has been arranged by us, agreed collection charges will be deducted from the refund.

The right to cancel does not apply to:

Goods that are perishable or sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

If goods are faulty, damaged, or not as described, you have the right to a full refund, repair, or replacement in accordance with the Consumer Rights Act 2015.
Please contact us as soon as possible with details and, if requested, provide photos of the fault/damage.